July 27, 2005 “...My wife & I, we are very much satisfied with your quality of service. Hawaii needs people like you! Thank you again.” – Koji K. 
August 8, 2005 “...Thank you so much for tracking down my package from Amazon... I am so relieved that I will have time to ship it to England. Thanks again for your great service.” – Myrle F. 
September 8, 2005 “I just wanted to let you know that Home Depot has a website that people can purchase from, but it doesn’t ship to Hawaii. My husband works at Home Depot in Iwilei, and he receives a lot of calls from local people who shop the Home Depot website only to find out they can’t buy the products online. Because not all products are offered in the store, customers often have to settle for something that isn’t exactly what they wanted. I was telling him about the article in the Advertiser about your service, and I just printed out your information to give to customers who want to buy from Home Depot online.

I hope your business is going strong because we need the option you provide. Some mainland businesses act like they are shipping to Mars instead of Hawaii! Thank you!” – Carrie J. 

September 13, 2005

“...Once again, thanks for your prompt replies and assistance. My computer skills are somewhat less than perfect. I look forward to a long and forward business relationship.”
– Jeff B. 

September 14, 2005

“Thank you for the fast response! I was worried for a little bit. You folks have good customer service and I appreciate that. Thank you.“
– Dwight T. 

September 26, 2005

“...thanks for checking. Your customer service is first class.”
– Dave 

October 25, 2005

“Thanks for your prompt follow up and updates. I am impressed with the service your company provides to me. Please continue to keep me posted. Mahalo.”
– Jackie I. 

November 5, 2005

“This is a wonderful service you are providing. I have told many people about your service. I have been a member not more than 1 year and I already saved hundreds of $$$$. Thank you.”
– Daryl I. 

November 23, 2005

“...Just wanted to let you know that the item I was waiting for arrived yesterday! My son came home bearing a gift for me and I knew what it was. I was astounded as I was still waiting to hear from Hon. about when they were sending it out. Boy, was that quick! Thank you all for processing it so promptly.”
– Sara U. 

December 29, 2005

“Aloha. We would first like to commend you on your great service this year and look forward to continuing our business relationship in 2006. Thank you & Aloha.”
– Ranney P. 

December 29, 2006

“Thank you both for your excellent service!! All three my appliances arrived at my house today (thank you to Jose as well) and they are absolutely perfect. I really appreciate your help, prompt replies, and overall excellent service. I will absolutely use your company again when I need to ship items over from the mainland. Have a happy new year...”
– Stacie G. 

February 20, 2006

“Aloha....thank you very much for the gratuity. I really appreciate it. I’ll continue to pass the word about ShipToHawaii to colleagues and friends. Once again, thanks very much once for your kind gesture, and for providing an excellent service~! Warmest Regards.”
– Ricardo F. 

April 6, 2006

“Aloha. Just wanted to drop you a line to let you know WHAT A GREAT SERVICE YOU HAVE!!! I just picked up three packages as kind of a trial run because I didn’t know what to expect and everything was actually better than expected. The pricing was very fair, delivery was fast, and the boxes arrived in perfect shape. Hoku Express was very helpful and courteous and seems to make a great partner for you. Your e-mail notifications were perfect - just enough to be informative. Thanks and BEST OF LUCK!!” 
– John C.

May 2, 2006

“Great service, thanks!”
– Thomas O. 

May 13, 2006

“...That is so wonderful. We really appreciate your service. It’s nice to know that they are great companies that care about their customers.”
– Weslie H. 

May 15, 2006

“Thank you for your help today - I have checked with IKEA and it turns out that one of the things I bought got shipped in two boxes - so our 6 box count is correct and we will look forward to hearing from you when the shipment gets into Honolulu! Thank you for the great service and your wonderful company!”
– Lisa and Alex S. 

June 8, 2006

“Thank you for the update and the reduced rate. I’ll pass this info to our guys who will be arriving in CA Monday morning. Thanks to both you and Andrew for your outstanding ser
vice. Have a great day. Mahalo.” – Adrian Y.

May 4, 2007

“Thank you again for all your help in getting the chaise to Honolulu. It was picked up yesterday. God Bless you.
” – Emrick.

May 30, 2007

“God job ShiptoHawaii.    I thank you very much Christina it was a pleasure to work with you.
” – Dominique.

July 7, 2007

“I just wanted to let you know that I received my 4 boxes or rims and all is fine.  Thanks for your great customer communication and support.  This has been a very positive shipping experience for me.  Keep up the great work.
” – Dan.

August 5, 2007

“I just wanted you to know that I received everything perfectly!  Thank you very much for all of the help!!!
” – Betty S.

August 27, 2007

“Thank you very much for the excellent service on my 1st shipment utilizing your service.  My son's car seat was shipped to Hawthorne, CA for free and arrived here in Honolulu the very next day, in excellent condition.
” – Delwyn C.

September 6, 2007

“Mahalo!  Your tenacity is impressive.  I certainly appreciate your efforts which I will emphasize with anyone thinking about doing business with you.
” – Art I.

Septermber 7, 2007

“I picked up the bookcase today. It arrived with no damage to the item itself, although the crate was a little beat up.  I am seriously happy with the service you guys provide.  I know my home wouldn't be the same, because of the items I have been able to ship through you, that otherwise I probably would have passed up.  If you are ever doing any promotion work and you need a quote from a happy customer, call me - I'm at your service.
” – Barry K.

November 2, 2007

“We received the cabinet. It is great and I thank you for all your effort in this delivery! We are very happy!
” – Debbie.

December 1, 2007

“Great. Thanks for the reply and always great service!
” – LR.

January 3, 2008

“Thanks again for a great job in getting my goods to me.
” – Wayson C.

December 1, 2010

“Thank you.  I want to express my gratitude for your amazing service.  I have reffered many people to Ship To Hawaii because of your excellent service!
” – Matt M.

May 3, 2012

Great company, excellent customer service.  Fast and affordable.  I had furniture shipped from an online company that doesn't ship to Hawaii.  I thought it would be expensive and complex.  It was simple.  Took only a week from the time the package was received at their California warehouse to the time it was ready for pickup in Honolulu!  I compared rates with other shippers, and the price beat all other estimates.  In some cases, the cost may even be better than the shipping surcharge that you have to pay to ship large items to Hawaii from companies that do offer shipping to the islands.  Although they don't offer door-to-door service, if you have a truck an can pick it up, it can save hundreds.  The guys at the warehouse are friendly and loaded everything to my car.  Nothing is too far away with this company!  I would definitely use them again.
” – Amy W.

August 17, 2012

“Thank you for being so efficient.  We love working with you guys!
” – Bonnie A.

September 24, 2012

“I am so thankful to have found ShipToHawaii.  Whenever I am in need of bringing over anything larger than the postal service can deliver, I am online, sending a message to your company, knowing that your service has me covered.

I really appreciate the quick service and excellent communication, and wanted to let you know that you've got one faithful customer here.  Mahalo again!
” – Ken I.

November 27, 2012

“How many times do you come across 'Free shipping...except to Hawaii and Alaska'?  We simply can't avoid the fact that there aren't cheap options to get products overseas, but Ship to Hawaii offers you another option to get it here cheaper.  Simply sign up for an account on their easy to use website and get you customer code.

When you purchase something, simply use their California warehouse address as the delivery place and include your assigned customer code and it will arrive here in Hawaii at there warehouse that is shared with Aala Shipping.  They will only charge your credit card after the items have arrived and you can use their online calculator to estimate the cost to ship your item.

I love IKEA and because they don't ship to Hawaii at all, I tried Ship to Hawaii to get my son's loft bed here.  For a fraction of what other shipping companies would charge, It was about $180 to get a very large heavy box (about 100lbs) to Hawaii.  I was very happy to pay that and get a cute and quality piece of furniture for a fraction of the cost of what could be paid at the local furniture stores.  One unnamed local furniture store was selling a similar bed for $800!  Shipping plus the bed from IKEA is half that price!

I received emails from Ship to Hawaii when my package arrived in the CA warehouse and then a few days later in the Hawaii warehouse.  Then you pick it up at Aala Shipping.  It was all quite painless and easy and I've found a great option to buy furniture online!  I'm beyond grateful for another option to get IKEA stuff.
” – Beth I.

December 27, 2012

“We picked up the recliners from the dock yesterday, and they are awesome!!  They arrived in perfect condition and we couldn't be happier.  Mahalo for you an your company's service!!
” – Joanne O.

March 30, 2013

“...just wanted to let you know I picked up my shipment at Mihara today and everything was fine.  I can't thank you enough, I'm so glad I discovered Ship to Hawaii.  Best regards.
” – Bob M.

April 29, 2013

“A million thanks for expediting my package shipment.  You are the best!
” – Florencio S.

May 20, 2013

“Thank you very much for being so patient and helpful.  as a first time customer I was so anxious waiting for the drums to come in.  Everyone was so professional and helpful, even at the dock when I checked in.  The drums came in all the way from Florida and everything was intact.  My husband was very surprised with his new drum kit.  He plays for a rock band Wicked Scarlet which has been nominated for a Hoku for Rock Album of the Year.  They will also be opening for Halestorm when they come to concert in Hawaii.  I am so grateful for your business to make this possible.
” – Debora M.

May 21, 2013

“As a new Ship To Hawai'i customer (I've only done a couple of packages so far), I'm overall very pleased that I joined.  Getting stuff to Hawai'i is expensive and frustrating---it drives me crazy to have an online merchant offer free or very low cost shipping anywhere on the mainland and then quote completely outrageous charges for sending it to Hawai'i.  My first package saved me 4x the annual membership cost, and even better, I was able to get exactly what I wanted, which wasn't available locally. 

A few things I've noticed that I'd like to pass along, primarily related to the 'dimensional weight' method of calculating shipping cost:  First, I learned that dimensional weight is often much more than actual weight, and this really comes into play with online merchants that pack little things in big boxes---which is way too much of the time.  Accordingly, Ship to Hawai'i seems to be the most valuable when sending heavier things in smaller boxes.  Second, I've found it very challenging to find out at the time of ordering what the dimensions of a package will be, so that I can choose which method of shipping is best.  A lot of websites don't even tell you shipping weight of the order, and the only way I've been able to get dimensions is calling their customer service -- and even then they often have to get back to you after checking with the warehouse.  Finally, not all online merchants are up to speed on the California sales tax issue; the FAQs at Ship to Hawai'i say that sales tax doesn't apply, but on my most recent order the seller said they had no choice but to collect sales tax, but that once it was transshipped by Ship To Hawai'i, I could submit the bill of lading and get a credit for the CA sales tax paid.  Don't know yet how that's going to play out. 

All in all, I'm really glad I'm using Ship To Hawai'i, and I hope these tips will help others choose it too---there's no doubt i'd still have joined if I knew all this ahead of time!
” – Larry G.

March 6, 2014

“Mahalo to you and everyone at ShiptoHawaii.  My sofa is finally in my apartment in Waikiki...  Your staff at Aala Ship Service were awesome too.  You have all been so wonderful.  I can never thank you enough.
” – Stanley S.
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