After Your Shipment Arrives

It’s here! We work hard to make retrieving your package as easy as possible, whether shipped by air or ocean.

Air Freight

Pickup counter conveniently located at our warehouse near Honolulu Harbor, accessible Monday - Friday, 7:30 am - 4:15 pm

Packages must be retrieved within 5 business days; $5/day stocking fee thereafter.

Pick up in-person or by authorized person on your account. Valid ID and signature required.

Home delivery available.

Ocean Freight

Ship to Hawaii will call and email you when your package is available for pickup and arrange a time and location.

Packages must be retrieved within 5 business days; $20/day stocking fee thereafter.

Pick up in-person or by authorized person on your account. Valid ID and signature required.

Home delivery available.


Home Delivery Options

No truck? No problem. We can help you get your package home. 

1) Residential Curbside

Ship to Hawaii transports your package to your curb at a time you arrange with us. 

2) White Glove

Ship to Hawaii works with a special team to transport your items, unpack your shipment and deliver it inside your home. Item assembly is also available for an additional fee. 

Contact us to find out more and request a quote. Please include your Member ID and delivery address for even faster service.


Filing an Insurance Claim

Customers must do the following when filing an insurance claim:

  • Call Ship to Hawaii within 48 hours to notify us of the damage
  • Take photographs of the damaged items and packaging
  • Keep all packaging that came with the damaged item
  • Give a copy of the item invoice, with purchase price, to Ship to Hawaii
  • Submit the completed claim within 10 days of item receipt

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Neighbor Island Shipping